United Airlines NDC

Use NDCTerm to bring United Airlines NDC shopping, booking, and servicing into a command workflow agents already understand.

United Airlines NDC access

Carrier UA · United Airlines

Channel Direct NDC

Connection Direct airline connection

Routing Configured during agency onboarding

Available workflows may vary by airline, market, agency setup, and point of sale. During onboarding, we confirm which shopping, booking, servicing, seat, and ancillary flows are enabled for your agency.

Agent workflow example

UA NDC in NDCTerm

> 15NOVLAXORD/UA
Searching United Airlines NDC offers...

> 1
Selected offer 1

> -DOE/JANE MS
Passenger added

> WP
Priced UA branded fares and services

> 2ER
Order created.

United Airlines NDC capabilities

A practical view of what agents can do with United Airlines content in NDCTerm. The wording is intentionally workflow-first: what matters is the job the agent can complete, not the airline API behind it.

Category	Capability	Command	Status	Notes
Shopping	Search flights	`15NOVJFKLAX/UA`	Available	Search United Airlines NDC offers by route, date, and cabin.
Shopping	Price offers	`WP`	Available	Price selected United offers before booking.
Booking	Create booking	`ER, 2ER`	Available	Create an order from the selected offer.
Booking	Retrieve order	`*ORDERID`	Available	Bring an existing United order back into the workspace.
Servicing	Cancel order	`CANCEL`	Available	Review cancellation details before committing.
Seats	Seat map	`$MAP`	Available	Display seat options where returned by United.
Seats	Assign seat	`$P1/S1/12A`	Confirm on onboarding	Seat assignment availability is confirmed during agency setup.
Services	Service list	`SERVICES`	Available	Review eligible services for the active order.
Services	Service purchase	`SERVICES/N`	Available	Add eligible services when offered in the channel.
Passenger	Loyalty update	`%UA/123456`	Available	Add loyalty details as part of the order workflow.
Passenger	SSR	`!P1/WCHR`	Available	Request supported passenger services from the terminal.
Changes	Flight exchange	`X1, XA`	Available	Quote and confirm eligible changes.

Why agents use NDCTerm for United Airlines NDC

Common NDC friction

Carrier portals force agents out of their normal booking workflow.
API-first products require developers before agents can book.
Post-booking servicing varies by airline and is hard to remember.

NDCTerm workflow

Use familiar commands for search, price, booking, and servicing.
Keep United Airlines NDC content in the same terminal as other carriers.
Show seats, services, refunds, and order changes without exposing airline API messages to agents.

FAQ

>Can travel agents access United Airlines NDC in NDCTerm?+

NDCTerm gives agents a command workflow for United Airlines NDC content. Available workflows are confirmed during onboarding based on the agency setup, market, and point of sale.

>What United Airlines NDC workflows can agents use?+

Agents can use NDCTerm for practical workflows such as shopping, pricing, booking, retrieval, cancellation, seats, services, passenger requests, and eligible changes when those flows are enabled for United Airlines.

>Do agents need to work with United Airlines technical messages directly?+

No. NDCTerm gives agents a command interface for airline workflows so they can search, price, book, and service orders without working directly with airline API messages.

Book United Airlines NDC at terminal speed

NDCTerm is in limited release for agents and agencies working with NDC content.

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