NDC servicing without portal sprawl

Retrieve an order, inspect the traveler, quote a refund, add seats, buy services, split passengers, and cancel through a command workflow built for agents.

Post-booking work is where NDC gets hard

Shopping is only the first step. Real agency work means servicing the order after sale. NDCTerm keeps those operations in one command language while handling the airline-specific NDC flow behind the scenes.

Workflow	What the workflow needs	NDCTerm command layer
Retrieve order	Current airline order, traveler details, tickets, and services	`*ABC123`
Add seats	Live seat options, price, payment if required, and order update	`$MAP`, `$P1/12A`, `ER`
Add services	Available add-ons, traveler eligibility, payment if required, and order update	`SERVICES`, `+P1/BAG1`
Cancel or refund	Airline quote, refund or penalty details, and confirmation before commit	`CANCEL` with quote before confirm
Split passengers	Passenger selection and a separate order for the split traveler	`D1`, `D1/3`, `D1-3`
Change itinerary	New options, price difference, change rules, and confirmation before commit	Context-aware modify and price flow

Example cancellation workflow

Dangerous operations should be explicit. NDCTerm can retrieve the order and show a real quote before the agent confirms.

Quote before cancellation

> *AA001ABC123
Order retrieved · AA001ABC123 · DOE/JOHN

> CANCEL
Refund quote: $612.40
Penalty: $0.00
Confirm cancellation? Y/N

> Y
Cancelled. Refund submitted.

Servicing capabilities to prioritize

Order retrieval

Command *ABC123

Open the current airline order and restore the context needed for post-booking work.

Seats after booking

Command $MAP

Display the live seat map, then commit free or paid seats through the airline order.

Ancillaries

Command SERVICES

List available bags, meals, lounge, priority, and other airline services when the airline makes them available.

Split order

Command D1/3

Divide selected passengers into a child order before servicing them separately.

Why servicing deserves its own tool

Common pain points

Each airline has its own NDC implementation details.
Seats and services often require fresh offer IDs and separate payment logic.
Agents need quote-before-confirm behavior for cancellations and refunds.

NDCTerm approach

One command layer for retrieve, seat, service, split, cancel, refund, and change.
Carrier-aware routing to direct NDC, GDS, or aggregator channels.
Human confirmation before high-impact servicing commands commit.

FAQ

>What is NDC servicing?+

NDC servicing is the set of post-booking workflows that happen after an order is created, including order retrieval, seat assignment, ancillary purchase, split orders, cancellations, refunds, voids, and changes.

>Can agents quote a refund before cancelling?+

Yes. NDCTerm is designed to show airline-provided cancellation or refund quotes before a destructive action is confirmed.

>Does NDC servicing work the same for every airline?+

No. NDC is a standard, but airlines implement servicing workflows differently. NDCTerm normalizes the agent command layer while routing each operation to the correct airline or channel.

Service NDC orders from a terminal

NDCTerm is in limited release for agents and agencies handling NDC bookings.

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