Agency Workflow
NDC without airline portals for agents who need speed
Airline portals can be useful, but they do not scale well when an agent handles multiple carriers, travelers, changes, refunds, seats, and service requests all day. NDCTerm gives agents one command workspace for supported airline workflows.
Portal sprawl slows down servicing
Every separate login, interface, rule display, and servicing path adds friction. Agents need a consistent way to retrieve an order, understand what the airline allows, and act quickly.
| Portal pain point | Agent impact | NDCTerm approach |
|---|---|---|
| Multiple logins | More context switching and credential management. | One workspace for supported carriers |
| Different layouts | Training cost rises with every airline portal. | Consistent command layer |
| Servicing gaps | Agents have to remember where to refund, change, or add services. | Retrieve-and-service workflow |
| Poor comparison | Offers and ancillaries are hard to compare across carriers. | Structured offer display |
One workspace flow
> 15NOVJFKLAX/AA
Search a carrier
> 15NOVJFKLAX/UA
Search another carrier
> WP
Compare branded offers
> *ABC123
Retrieve the order laterWhat agents should expect
One operational habit
Agents can keep the same search, price, book, retrieve, seat, and service habits across supported carriers.
Less portal training
A central workflow reduces the need to train every agent on every airline interface.
Better servicing continuity
The same workspace that books an order can be used to service it later.
Carrier support stays explicit
NDCTerm should publish verified carrier pages instead of implying every airline workflow is available.
FAQ
>Why avoid airline portals?
Portals can force agents into separate logins, inconsistent screens, and carrier-specific servicing paths.
>Does NDCTerm replace every airline portal?
No. It centralizes supported workflows and should be clear about which carriers and capabilities are enabled.
>Is this useful for small agencies?
Yes, especially when a small team needs to handle multiple carriers without training everyone on multiple portals.
Bring NDC into an agent workflow
NDCTerm is in limited release for agents and agencies that want NDC access without portal sprawl.
Request AccessRelated: NDC guide · NDC airline pages · NDC servicing · NDC guide