Host Agencies

NDC for host agencies with a consistent advisor workflow

Host agencies need more than access to airline content. They need repeatable advisor workflows, clear carrier support, servicing controls, and a way to reduce portal-specific training.

Host agencies need consistency

A host agency may have many advisors with different levels of GDS experience. NDCTerm gives cryptic-fluent users a standard command layer for supported NDC workflows.

Host agency need	Operational impact	NDCTerm fit
Standard workflow	Advisors should not learn every airline portal separately.	Shared command layer
Carrier clarity	Hosts need to know which workflows are enabled.	Dedicated airline pages
Servicing controls	Refunds and changes need quote-before-confirm behavior.	NDC servicing workflow
Advisor training	Experienced agents can move faster with familiar commands.	Cryptic-style syntax

Advisor workflow

> 15NOVJFKLAX
Search

> WP
Compare offers

> 2ER
Book

> *ABC123
Retrieve for servicing

What agents should expect

Reduce portal training

A consistent workspace lets hosts train on agency workflow instead of every carrier screen.

Publish carrier support

Dedicated airline pages make capability expectations easier to discuss with advisors.

Keep servicing deliberate

Quote-first cancellation and change workflows reduce accidental destructive actions.

Support mixed models

Hosts can evaluate NDC workflows alongside existing GDS or ticketing arrangements.

FAQ

>Why would a host agency use an NDC aggregator?+

To give advisors one workflow for supported airline NDC content instead of many portal-specific workflows.

>Can host agencies control which carriers are available?+

Carrier availability and credentials should be configured during onboarding.

>Does this remove all GDS needs?+

No. Some host agencies will still use GDS workflows for non-air content, legacy content, or specific operational needs.

Bring NDC into an agent workflow

NDCTerm is in limited release for agents and agencies that want NDC access without portal sprawl.

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