Copa Airlines NDC

Search, book, and service Copa Airlines NDC content from a terminal built for working travel agents.

Copa Airlines NDC access

Carrier CM · Copa Airlines

Channel Direct NDC

Connection Direct airline connection

Routing Configured during agency onboarding

Available workflows may vary by airline, market, agency setup, and point of sale. During onboarding, we confirm which shopping, booking, servicing, seat, and ancillary flows are enabled for your agency.

Agent workflow example

CM NDC in NDCTerm

> 15NOVPTYMIA/CM
Searching Copa Airlines NDC offers...

> 1
Selected offer 1

> -DOE/JANE MS
Passenger added

> WP
Priced CM branded fares and services

> 2ER
Order created.

Copa Airlines NDC capabilities

A practical view of what agents can do with Copa Airlines content in NDCTerm. The wording is intentionally workflow-first: what matters is the job the agent can complete, not the airline API behind it.

Category	Capability	Command	Status	Notes
Shopping	Search flights	`15NOVPTYMIA/CM`	Available	Search Copa Airlines NDC offers from the terminal.
Shopping	Price offers	`WP`	Available	Compare Copa fare brands and selected offers.
Booking	Create booking	`ER, 2ER`	Available	Create an order from the selected Copa offer.
Booking	Retrieve order	`*ORDERID`	Available	Retrieve Copa orders into the agent workspace.
Servicing	Cancel order	`CANCEL`	Available	Review cancellation details before confirming.
Seats	Seat map	`$MAP`	Available	View seat options where returned by Copa.
Seats	Assign seat	`$P1/S1/12A`	Available	Select eligible seats from the order workflow.
Services	Service list	`SERVICES`	Varies by offer	Available services depend on route, fare, and agency setup.
Services	Service purchase	`SERVICES/N`	Varies by offer	Service purchase is confirmed during onboarding for your agency setup.
Passenger	Loyalty update	`%CM/123456`	Available	Add loyalty details to the booking workflow.
Passenger	SSR	`!P1/WCHR`	Available	Request supported passenger services from the terminal.
Changes	Order split	`D1`	Available	Split eligible passengers into a separate order.

Why agents use NDCTerm for Copa Airlines NDC

Common NDC friction

Carrier portals force agents out of their normal booking workflow.
API-first products require developers before agents can book.
Post-booking servicing varies by airline and is hard to remember.

NDCTerm workflow

Use familiar commands for search, price, booking, and servicing.
Keep Copa Airlines NDC content in the same terminal as other carriers.
Show seats, services, refunds, and order changes without exposing airline API messages to agents.

FAQ

>Can travel agents access Copa Airlines NDC in NDCTerm?+

NDCTerm gives agents a command workflow for Copa Airlines NDC content. Available workflows are confirmed during onboarding based on the agency setup, market, and point of sale.

>What Copa Airlines NDC workflows can agents use?+

Agents can use NDCTerm for practical workflows such as shopping, pricing, booking, retrieval, cancellation, seats, services, passenger requests, and eligible changes when those flows are enabled for Copa Airlines.

>Do agents need to work with Copa Airlines technical messages directly?+

No. NDCTerm gives agents a command interface for airline workflows so they can search, price, book, and service orders without working directly with airline API messages.

Book Copa Airlines NDC at terminal speed

NDCTerm is in limited release for agents and agencies working with NDC content.

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