American Airlines NDC

Give agents a faster way to shop, book, and service American Airlines NDC content with GDS-familiar commands.

American Airlines NDC access

Carrier AA · American Airlines

Channel Direct NDC

Connection Direct airline connection

Routing Configured during agency onboarding

Available workflows may vary by airline, market, agency setup, and point of sale. During onboarding, we confirm which shopping, booking, servicing, seat, and ancillary flows are enabled for your agency.

Agent workflow example

AA NDC in NDCTerm

> 15NOVJFKLAX/AA
Searching American Airlines NDC offers...

> 1
Selected offer 1

> -DOE/JANE MS
Passenger added

> WP
Priced AA branded fares and services

> 2ER
Order created.

American Airlines NDC capabilities

A practical view of what agents can do with American Airlines content in NDCTerm. The wording is intentionally workflow-first: what matters is the job the agent can complete, not the airline API behind it.

Category	Capability	Command	Status	Notes
Shopping	Search flights	`15NOVJFKLAX/AA`	Available	Search American Airlines NDC offers from the terminal.
Shopping	Price offers	`WP`	Available	Compare priced fare brands before booking.
Booking	Create booking	`ER, 2ER`	Available	Create the airline order from a selected offer.
Booking	Retrieve order	`*ORDERID`	Available	Open an existing order back into the agent workspace.
Servicing	Cancel order	`CANCEL`	Available	Review the airline quote before confirming cancellation.
Seats	Seat map	`$MAP`	Available	View seat availability and pricing in the booking flow.
Seats	Assign seat	`$P1/S1/12A`	Available	Select seats without leaving the terminal workflow.
Services	Service list	`SERVICES`	Available	Review available add-ons for the active order.
Services	Service purchase	`SERVICES/N`	Available	Add eligible services to the order.
Passenger	Loyalty update	`%AA/123456`	Available	Add frequent-flyer details to the booking workflow.
Passenger	SSR	`!P1/WCHR`	Available	Request supported passenger services from the same session.
Changes	Flight exchange	`X1, XA`	Available	Quote and confirm eligible itinerary changes.

Why agents use NDCTerm for American Airlines NDC

Common NDC friction

Carrier portals force agents out of their normal booking workflow.
API-first products require developers before agents can book.
Post-booking servicing varies by airline and is hard to remember.

NDCTerm workflow

Use familiar commands for search, price, booking, and servicing.
Keep American Airlines NDC content in the same terminal as other carriers.
Show seats, services, refunds, and order changes without exposing airline API messages to agents.

FAQ

>Can travel agents access American Airlines NDC in NDCTerm?+

NDCTerm gives agents a command workflow for American Airlines NDC content. Available workflows are confirmed during onboarding based on the agency setup, market, and point of sale.

>What American Airlines NDC workflows can agents use?+

Agents can use NDCTerm for practical workflows such as shopping, pricing, booking, retrieval, cancellation, seats, services, passenger requests, and eligible changes when those flows are enabled for American Airlines.

>Do agents need to work with American Airlines technical messages directly?+

No. NDCTerm gives agents a command interface for airline workflows so they can search, price, book, and service orders without working directly with airline API messages.

Book American Airlines NDC at terminal speed

NDCTerm is in limited release for agents and agencies working with NDC content.

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