Alaska Airlines NDC

Shop, book, and service Alaska Airlines NDC content with the cryptic commands working agents already know.

Alaska Airlines NDC access

Carrier AS · Alaska Airlines

NDC version NDC 21.3

Connection Direct airline connection

Ticketing Payment and issuance at booking

Available workflows may vary by airline, market, agency setup, and point of sale. During onboarding, we confirm which shopping, booking, servicing, seat, and ancillary flows are enabled for your agency.

Agent workflow example

AS NDC in NDCTerm

> 15NOVSEALAX/AS
Searching Alaska Airlines NDC offers...

> 1
Selected offer 1

> -DOE/JANE MS
Passenger added

> WP
Priced AS branded fares and services

> 2ER
Order created.

Alaska Airlines NDC capabilities

A practical view of what agents can do with Alaska Airlines content in NDCTerm. The wording is intentionally workflow-first: what matters is the job the agent can complete, not the airline API behind it.

Category	Capability	Command	Status	Notes
Shopping	Search flights	`15NOVSEALAX/AS`	Available	Search Alaska Airlines NDC offers from the terminal.
Shopping	Price offers	`WP`	Available	Compare priced fare options before booking.
Booking	Create booking	`ET, 2ET`	Available	Alaska collects payment and issues tickets at booking, so orders are created with the book-and-issue commands rather than held.
Booking	Retrieve order	`*ORDERID`	Available	Open an existing Alaska order back into the agent workspace.
Servicing	Cancel order	`CANCEL`	Available	Review the airline quote before confirming cancellation.
Servicing	Refund	`REFUND`	Available	Refund a ticketed Alaska order against the airline’s live quote; refunding part of a multi-passenger order splits the remaining passengers into their own order.
Seats	Seat map	`$MAP`	Available	View seat availability and pricing in the booking flow.
Seats	Assign seat	`$P1/12A`	Available	Select seats, including paid Premium Class rows, from the terminal.
Passenger	Loyalty update	`%AS/123456`	Confirm on onboarding	Loyalty acceptance is confirmed during agency setup.
Changes	Flight exchange	`X1, 15NOVSEALAX/AS, 1ER`	Available	Delete a segment, search, and accept a live exchange quote from the airline.
Changes	Order split	`CANCEL/P1`	Available	Alaska splits the order itself when you cancel one passenger, so the remaining travellers keep their own order — there is no separate split command.

Why agents use NDCTerm for Alaska Airlines NDC

Common NDC friction

Carrier portals force agents out of their normal booking workflow.
API-first products require developers before agents can book.
Post-booking servicing varies by airline and is hard to remember.

NDCTerm workflow

Use familiar commands for search, price, booking, and servicing.
Keep Alaska Airlines NDC content in the same terminal as other carriers.
Show seats, services, refunds, and order changes without exposing airline API messages to agents.

FAQ

>Can travel agents access Alaska Airlines NDC in NDCTerm?+

NDCTerm gives agents a command workflow for Alaska Airlines NDC content. Available workflows are confirmed during onboarding based on the agency setup, market, and point of sale.

>What Alaska Airlines NDC workflows can agents use?+

Agents can use NDCTerm for practical workflows such as shopping, pricing, booking, retrieval, cancellation, seats, services, passenger requests, and eligible changes when those flows are enabled for Alaska Airlines.

>Do agents need to work with Alaska Airlines technical messages directly?+

No. NDCTerm gives agents a command interface for airline workflows so they can search, price, book, and service orders without working directly with airline API messages.

Book Alaska Airlines NDC at terminal speed

NDCTerm is in limited release for agents and agencies working with NDC content.

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